ITIL Basics
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Selected Reading
- Service Reporting
- CSI Overview
- ITIL - Access Management
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- ITIL - Service Transition Overview
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ITIL - Service and Validation Testing
ITIL - Service and Vapdation Testing
Overview
It is necessary to actively maintain test environments to ensure that the deployed releases meet the customer’s expectations, and to verify that IT operations are able to support the new services.
Test Manager is the process owner of this process.
The following diagram describes an example of service testing through the Service Transition stage of the pfecycle.
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