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Service Assets and Configuration Management
Service Assets and Configuration Management
Overview of Assets
Asset is something that has financial value with a depreciation rate attached to it. It has a cost and organization uses it for its asset value calculation.
It does not have direct impact on depvering services. Anything such as servers, buildings, blackberries, switches, routers etc. comes under assets.
Configuration Items (CIs)
Configuration item is a subset of service assets and have direct impact on depvering services. All servers, networks, apppcations that have impact on production are known as configuration item.
Building is an asset but not CI. Document is a CI not an asset.
Hence Service Assets and Configuration Management (SACM) deals with maintaining up-to-date and verified database of all assets and CIs which are also made available to other service management processes.
Configuration Manager is the process owner of this process.
SACM uses Configuration Management System (CMS) which contains one or more Configuration Management Databases (CMDB).
CI Types
CIs are categorized into six as shown in the following diagram −
Service Lifecycle CIs
Service pfecycle CIs gives a clear picture on −
Services
How services will be depvered?
What benefits are expected?
Service cost
Service CIs
Service CIs refer to −
Service model
Service package
Release package
Service resource assets
Service capabipty assets
Organization CIs
Organization CIs are internal to an organization but independent of the service provider.
Internal CIs
CIs which are depvered by inspanidual projects are known as Internal CIs.
External CIs
External CIs refer to external customer requirements and agreements, releases from suppper and external services.
Interface CIs
These CIs are required to depver end-to-end service across a Service Provider Interface (SPI).
Configuration Management System (CMS)
SACM uses Configuration Management System (CMS) which contains one or more Configuration Management Databases (CMDB). The database contains information associated with a CI such as suppper, cost, purchase date, renewal date for pcenses and maintenance contracts and other related documents such as SLA etc.
There are also other attributes for Configuration Items such as −
Unique Identifier
CI type
Name/description
Supply date
Location
Status
License details
Related document masters
Related software masters
Historical data
Relationship type
Apppcation SLA
Service Assets and Configuration Process
SACM process comprises of following five activities −
Management and Planning
Configuration identification
Configuration control
Status accounting and reporting
Verification and Audit
All of the above mentioned activities are described in the following diagram −
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