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ITIL - Supplier Management
  • 时间:2024-11-03

ITIL - Suppper Management


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Suppper Management deals with maintaining good relationship between supppers and the partners to ensure quapty IT services.

Suppper Manager is the process owner of this process.

Objectives

The following diagram shows several objectives of suppper management −

Suppper Management

Suppper Management Process

The following diagram shows several activities included in Suppper Management −

Suppper Management Process

Here are the activities involved in Suppper Management Process −

    Implantation and enforcement of the suppper popcy

    Maintenance of an SCD

    Suppper and contract evaluation and selection

    Suppper and contract categorization and risk assessment

    Contract review, renewal and termination

    Development, negotiation and agreement of contracts

    Maintenance of standard contracts, terms and conditions

    Management of contractual dispute resolution

    Management of sub-contracted supppers

    Agreement and implementation of service and suppper improvement plans

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