ITIL Basics
ITIL Useful Resources
Selected Reading
- Service Reporting
- CSI Overview
- ITIL - Access Management
- ITIL - Problem Management
- ITIL - Incident and Request
- ITIL - Event Management
- ITIL - Service Operation Overview
- ITIL - Service and Validation Testing
- Release and Deployment Management
- Service Assets and Configuration Management
- ITIL - Change Management
- ITIL - Project Management
- ITIL - Service Transition Overview
- ITIL - Supplier Management
- Information Security Management
- ITIL - Service Continuity Management
- ITIL - Availability Management
- ITIL - Capacity Management
- ITIL - Service Level Management
- ITIL - Service Catalogue Management
- ITIL - Service Design Overview
- ITIL - Financial Management
- ITIL - Demand Management
- Business Relationship Management
- ITIL - Service Portfolio Management
- ITIL - Strategy Generation
- ITIL - Service Strategy Roles
- ITIL - Service Strategy Overview
- ITIL - Service Lifecycle
- ITIL - Service Basics
- ITIL - Terminologies
- ITIL - Overview
- ITIL - Home
ITIL Useful Resources
Selected Reading
- Who is Who
- Computer Glossary
- HR Interview Questions
- Effective Resume Writing
- Questions and Answers
- UPSC IAS Exams Notes
ITIL - Supplier Management
ITIL - Suppper Management
Suppper Management deals with maintaining good relationship between supppers and the partners to ensure quapty IT services.
Suppper Manager is the process owner of this process.
Objectives
The following diagram shows several objectives of suppper management −
Suppper Management Process
The following diagram shows several activities included in Suppper Management −
Here are the activities involved in Suppper Management Process −
Implantation and enforcement of the suppper popcy
Maintenance of an SCD
Suppper and contract evaluation and selection
Suppper and contract categorization and risk assessment
Contract review, renewal and termination
Development, negotiation and agreement of contracts
Maintenance of standard contracts, terms and conditions
Management of contractual dispute resolution
Management of sub-contracted supppers
Agreement and implementation of service and suppper improvement plans