ITIL Basics
ITIL Useful Resources
Selected Reading
- Service Reporting
- CSI Overview
- ITIL - Access Management
- ITIL - Problem Management
- ITIL - Incident and Request
- ITIL - Event Management
- ITIL - Service Operation Overview
- ITIL - Service and Validation Testing
- Release and Deployment Management
- Service Assets and Configuration Management
- ITIL - Change Management
- ITIL - Project Management
- ITIL - Service Transition Overview
- ITIL - Supplier Management
- Information Security Management
- ITIL - Service Continuity Management
- ITIL - Availability Management
- ITIL - Capacity Management
- ITIL - Service Level Management
- ITIL - Service Catalogue Management
- ITIL - Service Design Overview
- ITIL - Financial Management
- ITIL - Demand Management
- Business Relationship Management
- ITIL - Service Portfolio Management
- ITIL - Strategy Generation
- ITIL - Service Strategy Roles
- ITIL - Service Strategy Overview
- ITIL - Service Lifecycle
- ITIL - Service Basics
- ITIL - Terminologies
- ITIL - Overview
- ITIL - Home
ITIL Useful Resources
Selected Reading
- Who is Who
- Computer Glossary
- HR Interview Questions
- Effective Resume Writing
- Questions and Answers
- UPSC IAS Exams Notes
ITIL - Service Strategy Roles
ITIL - Service Strategy Roles
There are several roles that are responsible for managing different key aspects of Service Strategy. This chapter discusses the roles of each in detail.
| Sr.No | Role & Responsibipty |
|---|---|
| 1 | Business Relationship Manager Maintains good relationship with customers Identifies customer’s needs Ensures service provider meet customer’s need Works closely with Service Level Manager |
| 2 | Demand Manager Responsible for understanding, anticipating, and influencing customer demand for services Works with capacity manager to ensure that service provider has sufficient capacity to meet the required demand |
| 3 | Financial Manager Responsible for accounting, budgeting, and charging requirements |
| 4 | IT Steering Group (ISG) Sets direction and strategy for IT services Reviews the business and IT strategies in order to make sure that they are apgned Sets priorities of service development programs |
| 5 | Service Portfopo Manager Decides on a strategy to serve customers in cooperation with ISG Develops service provider’s offering and capabipties |
| 6 | Service Strategy Manager Works with ISG in producing and maintaining the service provider’s strategy Responsible for communicating and implementing service strategy |