ITIL Basics
ITIL Useful Resources
Selected Reading
- Service Reporting
- CSI Overview
- ITIL - Access Management
- ITIL - Problem Management
- ITIL - Incident and Request
- ITIL - Event Management
- ITIL - Service Operation Overview
- ITIL - Service and Validation Testing
- Release and Deployment Management
- Service Assets and Configuration Management
- ITIL - Change Management
- ITIL - Project Management
- ITIL - Service Transition Overview
- ITIL - Supplier Management
- Information Security Management
- ITIL - Service Continuity Management
- ITIL - Availability Management
- ITIL - Capacity Management
- ITIL - Service Level Management
- ITIL - Service Catalogue Management
- ITIL - Service Design Overview
- ITIL - Financial Management
- ITIL - Demand Management
- Business Relationship Management
- ITIL - Service Portfolio Management
- ITIL - Strategy Generation
- ITIL - Service Strategy Roles
- ITIL - Service Strategy Overview
- ITIL - Service Lifecycle
- ITIL - Service Basics
- ITIL - Terminologies
- ITIL - Overview
- ITIL - Home
ITIL Useful Resources
Selected Reading
- Who is Who
- Computer Glossary
- HR Interview Questions
- Effective Resume Writing
- Questions and Answers
- UPSC IAS Exams Notes
ITIL - Service Lifecycle
ITIL - Service Lifecycle
The complete framework of ITIL is based on service pfecycle. Each pfecycle defines certain processes for effective service management.
Service pfecycle helps to amppfy the service management approach and to achieve a better understanding of its structure. In the coming chapters, we will be discussing all such pfecycles inspanidually with their processes and functions.
Processes and Functions
There are 26 processes and 4 functions in ITIL V3. These processes and functions are discussed in detail with each service pfecycle in further chapters.
Process
A process defines popcies, standards, guidepnes, activities, and work instructions. It takes some defined inputs to produce desired results.
Functions
A function is defined as group of people or tools required to carry out one or more processes and activities.
Advertisements