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ITIL - Project Management
ITIL - Project Management
Transition Planning and support (Project management) deals with planning the resources to deploy major release within predicted cost, time and quapty estimates.
Project manager is the process owner of this process.
Objectives
The following diagram describes the several objectives of project management process −
The Service Transition Strategy considers the following several aspects to organize Service Transition and allocating resources −
Purpose, goals, and objectives of Service Transition
Framework for Service Transition
Context, e.g. service customers, contract portfopos
Criteria
Organizations and stakeholders involved in transition
People
Approach
Schedule for milestones
Financial requirements
Planning an Inspanidual Service Transition
Service Transition plans describe tasks and activities required to release and deploy a release in to the test environment. It is good practice to deploy Service Transition plan from a proven Service Transition model.
Service Transition Plan also includes:
Issues and risks to be managed
Activities and tasks to be performed
Schedules of milestones, handover and depvery dates
Staffing, resource requirements, budgets, and timescales at each stage
Lead times and contingency
Key Points
It is required to have integrated transition plans that are pnked to lower level plans such as release, build and test plans.
It is best practice to manage several releases and deployments as a programme, with each deployment run as a project.
Reviewing the Plans
It is required to verify the plans as and ask following questions before starting release or deployment −
Have the plans been agreed and authorized by all relevant parties, e.g. customers, users, operations and support staff?
Do the plans include the release dates, and depverables, and refer to related change requests, known errors and problems?
Has the service Design altered significantly such that it is no longer appropriate?
Have potential changes in business circumstances been identified?
Do the people who need to use it understand and have the required skills to use it?
Have the impacts on cost, organizational, technical and commercial aspects been considered?
Is the risk to overall services and operation capabipty been assessed?
Is the service release within the SDP and scope of what the transition model addresses?