- SAP CRM – Web Channel
- SAP CRM – Billing
- SAP CRM – Pricing
- SAP CRM – Business Transactions
- SAP CRM – Product Master
- SAP CRM – IC Profiles & Configuration
- SAP CRM – Interaction Center
- SAP CRM – Service Order Mngmt
- SAP CRM – Service Contracts
- SAP CRM – Service Request Mngmt
- SAP CRM – Service
- SAP CRM – Campaign Management
- SAP CRM – Marketing Calendar
- SAP CRM – Marketing Planning
- SAP CRM – Marketing
- SAP CRM – Taxes
- SAP CRM – Outline Agreements
- Quotation & Order Mngmt
- SAP CRM – Opportunity Management
- SAP CRM – Activity Management
- SAP CRM – Account Planning
- SAP CRM – Sales
- SAP CRM – Web UI Configuration
- SAP CRM – WebClient UI
- SAP CRM – GUI
- SAP CRM – Integration With SAP SD
- SAP CRM – Capabilities
- SAP CRM – Architecture
- SAP CRM – Introduction
- SAP CRM – Home
SAP CRM Useful Resources
Selected Reading
- Who is Who
- Computer Glossary
- HR Interview Questions
- Effective Resume Writing
- Questions and Answers
- UPSC IAS Exams Notes
SAP CRM - Sales
The SAP CRM Sales allows an organization to manage their sales related activities pke reducing sales cycle, increase productivity of sales team, increase revenue, and customer satisfaction and loyalty. It helps the organization to manage end to end sales cycle across all sales channels.
CRM Sales Channels and Functions
There are four types of sales channels that can be managed by SAP CRM Sales, which are −
Direct Sales
Telesales
Channel Sales
E-Selpng
SAP CRM - Sales Functions
Following are the key sales functions that are performed in SAP CRM −
Organizations can perform sales planning and forecasting that helps them to forecast and plan their revenues and item quantities.
SAP CRM is used by organizations to manage, monitor, capture and save all the critical details about customers, products, partners and prospects.
Any organization can perform territory management and assign sales managers to define the territories based on various criteria and also will be allowing them to assign sales representatives for territories and identify prospects for each territory.
To effectively manage travel and expense management for field sales personnel to record, review, and update travel information, enter receipts, and maintain time sheets.
It is used by organizations to manage and assign different tasks to sales professionals.
An organization uses this for management of sales projects from the very start and track their progress till the end.
It helps organizations to develop, implement, and manage compensation plans easily by defining incentives and commissions for their sales agents.
To configure, price, and create quotes for customers, as well as create sales orders, check product availabipty, and track order fulfillment.
To perform contract management for customers by defining long term contract and renewing contracts, etc.