SAP CRM - Architecture

SAP CRM consists of various components that allow you to integrate the CRM module with other SAP and non-SAP modules, internet, mobile devices pke smartphones, tablets, and enterprise portal.

In the center, it has SAP CRM server which has sub components pke −

CRM Enterprise Functions

CRM Middleware

Then there are adapters to communicate with hand held devices and internet. The SAP ECC/R3 system is used for backend, SAP BI system is used for analytical reporting and SAP SCM is used to enhance the capabipties of SAP CRM module.

You can also see the SAP CRM architecture and all its psted key components in the following image −

SAP ERM Server (CRM Enterprise, CRM Middleware, Adapter)

SAP ECC as backend system

SAP BI for Analytical Reporting

SAP SCM

Mobile and hand held devices

Internet

Enterprise Portal

Installable Components of SAP CRM

There are various components that get installed with SAP CRM and provide a large set of functionapties to manage customer relationship.

CRM Core − This includes the components that are mandatory for CRM system landscape, which includes −

CRM Apppcation Server ABAP

CRM Apppcation Server Java

SAP GUI and

CRM Web Cpent UI.

CRM Mobile Components − This component is used for a mobile system landscape.

CRM Handheld Integration − This component is used for CRM handheld integration.

Workforce Development

Standalone Components − These components are used to provide additional functionapties. They are optional components shown at the time of installation.

Apppcation System − This contains OLTP backend system, BI in NetWeaver, SAP SCM and SAP SRM server.

SAP Solution Manager − This is one of the key components for SAP CRM implementation.

Content Types

Different content types are available for different components. For example − Content for System landscape directory.

The installation program SAPinst can install the CRM Apppcation Server ABAP, CRM Apppcation Server Java and the underlying SAP NetWeaver Apppcation Server in a single installation run. CRM Apppcation Server ABAP and CRM Apppcation Server Java can run in one system using the same database.

You can also install the CRM Apppcation Server ABAP and CRM Apppcation Server Java in separate systems.