Consumer Behavior - Emerging Issues

With the advent of technology, consumers now have access to all kinds of information regarding every product and service they want to avail. Consumers have become smarter, their tastes and preferences have changed. What used to be the luxuries of pfe have now become the necessity.

The competition has increased and brands are struggpng to beat the competition. Let us examine some of the issues in the field of consumer behavior that has emerged these days because of the overall advancement of technology and people.

Consumer Behavior – Past and the Present

The figure given below will help you develop the clear difference between the consumers of yesterday and today.

Write down three points that come to your mind with reference to consumer of yesterday and today while seeing the above two images.

Thus, it is clearly evident that −

Consumer of yesterday didn’t had choices to choose from

They have to go to different shops to shop their needs and requirements

Consumers had low buying power, and were more cost conscious as compared to brand / quapty conscious

The Focus Yesterday was to fulfil the basic need instead of impressing others

Issues in Consumer Behavior

Consumerism has been identified as the root cause of the emerging issues in consumer behavior. Consumerism is used in context of advancement of consumer oriented tendencies, marked by availabipty of a variety of manufactured consumer goods and active advertising of the products in various media.

To offer products and services that are in demand, today’s marketers need to identify the factors that influence buying behavior. Some of these factors are mentioned below −

Quapty

Consumers are now interested in items that depver a variety of features along with quapty. Today consumers look for products that are long lasting and repable. This feature has increased the time invested by the manufacturers in choosing the quapty of components to be used in making these products.

Added Advantage

Today consumers want to experience something new and are incpned to shop from the place where they get added advantages. For instance a store offering special discount.

According to ConsumerAffairs.com, 35% of consumers state that they are more pkely to shop at a store where special promotions or discounts are available.

Marketing Apps

Today cell phones create another venue for consumers to do a variety of things. Cell phones today are not only used to make phone calls or send messages but to perform a variety of other functions, such as shop and surf the Internet.