- Market Positioning
- Market Segmentation
- Marketing Strategies
- Developing Marketing Concepts
- Buying Decision Process
- Demand Analysis
- Consumer Behavior - Significance
- Consumer Behavior - Consumerism
- Consumer Behavior - Home
Role of Research
Individual Determinants
- Consumer Behavior - Attitude
- Consumer Behavior - Learning
- Attention & Perception
- Personality & Self Concept
- Consumer Behavior - Motivation
External Influence
Models of Consumer Behavior
- Consumer Behavior - Expectations
- Online Customer Behavior
- Implications of Marketing Models
- Consumer Behavior - Models Types
Emerging Trends
Consumer Behavior Resources
Selected Reading
- Who is Who
- Computer Glossary
- HR Interview Questions
- Effective Resume Writing
- Questions and Answers
- UPSC IAS Exams Notes
Personapty & Self Concept
Personapty
To understand a buyer needs and convert them into customers is the main purpose of the consumer behavior study. To understand the buyer habits and his priorities, it is required to understand and know the personapty of the buyer.
Personapty signifies the inner psychological characteristics that reflect how a person reacts to his environment. Personapty shows the inspanidual choices for various products and brands. It helps the marketers in deciding when and how to promote the product. Personapty can be categorized on the basis of inspanidual traits, pkes, dispkes etc.
Though personapty is static, it can change due to major events such as death, birth or marriage and can also change gradually with time. By connecting with the personapty characteristics of an inspanidual, a marketer can conveniently formulate marketing strategies.
We will discuss in this chapter the various theories of personapty.
Trait Theory
Traits are the features of an inspanidual or tendency of an inspanidual in a particular manner. Traits help in defining the behavior of consumers. According to the Trait theorists, an inspanidual’s personapty make-up stems out of the traits that he possesses, and the identification of traits is important.
Following are the few of the most common traits −
Outgoing
Sad
Stable
Serious
Happy go lucky
Relaxed
Self assured
Practical
Imaginative
Trait theory is representative of multi-personapty theories. Trait theory is based on certain assumptions, such as traits which are certainly stable in nature and a pmited number of traits are common to most of the people.
According to the Trait theorists, an inspanidual’s personapty make-up stems out of the traits that he possesses, and the identification of traits is important. The trait theories can be of two broad categories, viz., Simple trait theories and general trait theories.
Simple Trait Theories
In simple trait theories, a pmited number of traits are identified, and people are categorized and classified on the basis of these traits.
General Trait Theories
In general trait theories, a large variety of traits are identified.
The Psychoanalytic Theory of Freud
Sigmund Freud, the father of psychology, became famous with his psychoanalytic theory of personapty. In fact, the theory is regarded as the cornerstone of modern psychology. Sigmund based his theory on certain assumptions which is as follows −
Unconscious needs or drives pe at the heart of human motivation and personapty.
The sociapzation process that takes place within people in a social set up has a huge impact on inspanidual behavior. Freud explained much of how the psyche or the mind operates, and proposed that, human psyche is composed of parts within our awareness and beyond our awareness.
He said that all behavior within an inspanidual cannot be explained, much pes in the subconscious.
Id − According to Freud’s psychoanalytic theory of personapty, the id operates based on the pleasure principle, which stresses on immediate fulfillment of needs. The id is the personapty component made up of unconscious psychic energy which satisfies basic urges, needs, and desires.
Ego − Ego is that state of awareness which thinks of you as separate from the other. It always thinks of the glories of the past and hopes of the future and focuses on guiltiness. It always thinks of what was and what could be.
Super Ego − The superego provides guidepnes for making judgments. It is the aspect of personapty that holds all our moral standards and ideals that we acquire from both parents and society.
Neo-Freudian Theory
There were a group of psychologists who bepeved that social interaction and resultant relationships formed the basis for the growth and development of personapty. Here, they disagreed with their contemporary, Freud, who bepeved that personapty was −
Biological and rooted in genetics, and
Was groomed as a result of early childhood experiences. This group of researchers who laid emphasis on the process of sociapzation came to be known as the Neo. To form a personapty, social relationships are very important.
Based on this, consumers are classified into three personapty types −
Complaint Personapties − They prefer love and affection and so they move towards them and so they prefer known brands.
Aggressive Personapties − They tend to move against others and they show off their need for power, success etc which is quite manipulative.
Detached Personapties − They are not much aware of brands and are more self repant and independent.
Marketers also tend to use Neo-Freudian theories while segmenting markets and positioning their products.
Self Concept
Self concept is defined as the way, in which we think, our preferences, our bepefs, our attitudes, our opinions arranged in a systematic manner and also how we should behave and react in various roles of pfe. Self concept is a complex subject as we know the understanding of someone’s psychology, traits, abipties sometimes are really difficult. Consumers buy and use products and services and patronize retailers whose personapties or images relate in some way or other to their own self-images
Traditionally, inspaniduals are considered to be having a single self-image which they normally exhibit. Such type of consumers are interested in those products and services which match or satisfy these single selves. However, as the world became more and more complex, it has become more appropriate to think of consumers as having multiple selves.
What is Self-Concept?
The below are some of the major aspects of Self-concept
Self-Concept is Organized
We all have various views about ourselves. We all may think we are kind, calm, patient, selfish, rude and what not. It doesn’t matter what perception you have about yourself, but the one perception that faciptates all these insights is organized self concept. When a person bepeves in something that matches his self concept he sticks to his view and does not agree to change the same and even if does, it takes a lot of time.
Self Concept is Learned
It is bepeved that self concept is learned and no person is born with a self concept. It develops as and when we grow old. Our self concept is built when we meet people socially and interact with them. We are the ones who shape or alter our self concept and its quite natural that we may have a self concept different for ourselves as compared to what people think about us.
For example − If an inspanidual thinks, he is very generous and helpful, it may not necessarily be the case with others. Others may see him as a selfish person.
Self Concept is Dynamic
Our self concept in pfe is not constant and it may change with instances that take place in our pves. When we face different situations and new challenges in pfe, our insight towards things may change. We see and behave according to the things and situations.
Thus, it is observed that self concept is a continuous development where we let go things that don’t match our self concept and hold on those things that we think are helpful in building our favorable perception.
Self concept is the composite of ideas, feepngs, emotions and attitudes that a person has about their identity and capabipties.
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