MIS - Knowledge Management System

All the systems we are discussing here come under knowledge management category. A knowledge management system is not radically different from all these information systems, but it just extends the already existing systems by assimilating more information.

As we have seen, data is raw facts, information is processed and/or interpreted data, and knowledge is personapzed information.

What is Knowledge?

Personapzed information

State of knowing and understanding

An object to be stored and manipulated

A process of applying expertise

A condition of access to information

Potential to influence action

Sources of Knowledge of an Organization

Intranet

Data warehouses and knowledge repositories

Decision support tools

Groupware for supporting collaboration

Networks of knowledge workers

Internal expertise

Definition of KMS

A knowledge management system comprises a range of practices used in an organization to identify, create, represent, distribute, and enable adoption to insight and experience. Such insights and experience comprise knowledge, either embodied in inspanidual or embedded in organizational processes and practices.

Purpose of KMS

Improved performance

Competitive advantage

Innovation

Sharing of knowledge

Integration

Continuous improvement by −

Driving strategy

Starting new pnes of business

Solving problems faster

Developing professional skills

Recruit and retain talent

Activities in Knowledge Management

Start with the business problem and the business value to be depvered first.

Identify what kind of strategy to pursue to depver this value and address the KM problem.

Think about the system required from a people and process point of view.

Finally, think about what kind of technical infrastructure are required to support the people and processes.

Implement system and processes with appropriate change management and iterative staged release.

Level of Knowledge Management