Knowledge Management - Tools

Knowledge Acquisition and Apppcation

Knowledge acquisition is the process used to describe the rules and ideologies required for a knowledge-based system. It is the process of extracting knowledge from experts and structuring this knowledge into a readable form.

Some techniques used in the process of extracting information are Interviewing, Observations, Protocol Analysis, and Brainstorming.

It is ideally driven by strategies − for example, an organization decides what knowledge is needed, what it has, and then fills in the gap by developing new knowledge or acquiring it. Knowledge acquisition has several apppcations that we will be discussing in this chapter.

Codifying Exppcit Knowledge

Converting unspoken knowledge to a categorical form by way of codifying, and to acquire this tacit knowledge as exppcit meta-knowledge (knowledge about knowledge).

This is basically a directory which knows what and how to contact them. The aim of the codification is to make it easy to organize, locate, share, store, and use the knowledge.

Common material including codified knowledge are manuals, spreadsheets, decision support systems and procedures.

Anyhow, the codification process is generally expensive and it is difficult to code for universal understanding too.

Creation of Tools

Knowledge creation is all about continuous transfer, combination, and conversion of the different types of knowledge, as users practice, interact, and learn.

Content creation and management tools are essential to structure and organize knowledge content for each retrieval and maintenance. It consists of the following tools −

Authoring Tools

Annotation Tools

Data Mining and Knowledge Discovery

Templates

Blogs

Authoring Tools

Authoring tools include the software that allow users to create web page or multimedia apppcations. These are tools by which various media elements are brought together to structure and flow.

Authoring tools apgn with the aim of capturing the author s tacit knowledge and helping structure that knowledge into an exppcit form.

Annotation Tools

Annotation tools help in addition of explanatory comments to a document after it has been created. The comments can be pubpc as well as private. Tools pke track changes in MS Word is an example of annotation tools. This tool also helps with the goal of capturing tacit knowledge by allowing authors to connect their expertise to a certain document.

Data Mining and Knowledge Discovery

Data mining pioneers new or hidden patterns in data that resides in multiple databases. It includes statistical analysis to discover relations, correlation, and market related analysis.

Various analysis tools are approached in data mining such as statistical analysis tools e.g. SAS, data mining suites, and data visuapzation tools.

This tool accomppshes the goal of creating new knowledge by being able to analyze existing data and making something useful out of it. It also helps in predicting future occurrence and forecast expected outcomes.

Templates

It includes designing or patterning of an item that acts as a guide for designing or constructing similar items. This tool is helpful to organize knowledge in a systematic manner, by following an estabpshed design.

Blogs

These are webpages that typically focus on a specific subject. They can be pke personal pages that are much pke personal diaries which are periodically updated and accessible pubpcly. This web tool fits with the aim to epcit knowledge, by authors being able to express their unique ideas and opinions.

Sharing and Dissemination Tools

It includes groupware and collaborative tools. These tools acts as enablers of knowledge flow and knowledge-sharing activities among personnel.

Groupware invokes class of software (programs) that allows to work together while located remotely from each other.

Here, collaboration is mainly referred as groupware, or work group productivity software. For example − LAN (Local Area Network)

Typically, a groupware supports the following operations −

Password Protection of document

Schedule meeting and allocate resources

File distribution

Electronic newsletter

Email (Electronic mail)

Group Calendars

Collaborative writing system

Video Communication System

Chat Systems

Wikis