CRM Tutorial

• CRM - Customer Relationships
• CRM - Types
• CRM - Introduction
• CRM - Home

Managing Customers

• CRM - Managing the Customers
• CRM - Building Value for Customers
• CRM - 21

CRM Implementation

• CRM - Customer Related Databases
• CRM - Implementing CRM Projects

CRM and Automation

• CRM - Emerging Trends
• CRM - Service Automation
• CRM - Marketing Automation
• CRM - Sales Force Automation (SFA)

CRM Resources

• CRM - Discussion
• CRM - Useful Resources
• CRM - Quick Guide

Selected Reading

• Who is Who
• Computer Glossary
• HR Interview Questions
• Effective Resume Writing
• Questions and Answers
• UPSC IAS Exams Notes